Refund policy

At ElectroSpeso, we want you to shop with confidence. If you are not fully satisfied with your purchase, you may request a return within 30 days of delivery for eligible items, subject to the conditions below.

1. Return Eligibility

To be eligible for a return, the item must be returned within 30 days from the date the order is marked as delivered. Returned items must be in a clean and acceptable condition, unworn outside, and sent back with their original packaging, accessories, and any included materials whenever possible.

We reserve the right to refuse returns or apply partial refunds when returned products show signs of use, damage, missing packaging, missing components, or any condition that reduces the item’s resale value. If a product is returned in a condition different from the one in which it was delivered, the refund amount may be reduced according to the product’s condition upon inspection.

2. How to Request a Return

To start a return, you must contact us within the 30-day return period using our Contact page and provide your order number, the product name, and the reason for the return. If relevant, we may also ask for photos of the item and packaging to assess the request before approving the return.

Do not send items back without prior return approval, because unauthorized returns may not be accepted or processed correctly. Once your request is reviewed, we will provide the next steps and, when applicable, the return instructions.

3. Return Shipping Costs

Return shipping costs are based on the condition of the product and the reason for the return, and this must be stated clearly for policy transparency under Merchant Center guidance.

  • If the item arrives damaged, defective, incorrect, or materially different from what was ordered, we will review the case and, if confirmed, we may cover the return cost or provide an appropriate solution.

  • If the return is requested for personal reasons, such as change of mind, preference, or ordering the wrong size, the customer may be responsible for return shipping costs.

  • If the returned item shows avoidable damage, missing parts, excessive wear, or condition issues not caused by transit, the refund may be reduced or the return may be refused after inspection.

Any non-refundable fees, if applicable, must be communicated clearly before the return is finalized.

4. Refunds

Once the returned item is received and inspected, we will notify you of the outcome of your return request. If the return is approved, the refund will be issued to the original payment method, subject to any deductions that apply under this policy because of product condition or other disclosed return circumstances.

Refund processing times may vary depending on the payment provider, but customers should generally expect the refund to appear after approval within a reasonable processing period. Your financial institution or payment provider may require additional time before the refunded amount is visible in your account.

5. Exchanges

We do not guarantee direct exchanges on all items. If you need a different size, color, or variant, the fastest option may be to request a return for the original item, if eligible, and place a new order separately once your return is approved.

6. Non-Returnable Situations

Returns may be refused for items that are returned outside the return window, products returned in heavily used or damaged condition, or items missing key packaging or components required for resale. Any exception categories that apply to your store should also be stated clearly and consistently across your website and operations.

7. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or incorrect, please contact us as soon as possible after delivery and include your order number plus clear photos of the issue. We will review the case and work toward an appropriate resolution, which may include replacement, refund, or another suitable outcome depending on the situation.

8. Consumer Withdrawal Rights

If you are purchasing as a consumer from a location where mandatory legal withdrawal rights apply, those rights remain unaffected by this policy. Nothing in this Return and Refund Policy is intended to limit any mandatory consumer protection rights that apply under applicable law.

9. Contact for Returns

To request a return or ask a question about refunds, please contact us through our Contact page and include your order number and relevant product details. Our store details are as follows: ElectroSpeso, 99 Rue Abbé de l'Epée, 80000, Amiens, France.